Warranties/Returns

Mantels/Fireplace Products - Canadian Warranty

1 Year Limited Warranty

All finishes and other parts and components are warranted by Hazelmere Industries Inc., to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. Hazelmere Industries Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs to and from Hazelmere Industries Inc., or a repair center designated by the Customer Service Department of Hazelmere Industries Inc., at no charge to the original retail purchaser.
LIMITATIONS AND EXCEPTIONS

Remedy

Under these Limited Warranties, the sole liability of Hazelmere Industries Inc. is limited to repair, or at its option, replacement. Hazelmere Industries Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs to and from Hazelmere Industries Inc., at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

All Products
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if Mantel has been moved from original point of delivery to consumer.

Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish by the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Hazelmere Industries Inc..
DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF HAZELMERE INDUSTRIES INC. WITH RESPECT TO THE MANTEL AND ITS PARTS, REPAIR, OR REPLACEMENT OF THE MANTEL AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF HAZELMERE INDUSTRIES INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

IN NO EVENT SHALL HAZELMERE INDUSTRIES INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL HAZELMERE INDUSTRIES INC., RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
Claim Procedure

If a problem should arise which is covered by our Limited Warranties, contact Hazelmere Industries, Inc. directly. The original bill of sale with the product description is necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If the problem can be easily corrected, Hazelmere Industries, Inc. will authorize the repairs in house. Hazelmere Industries, Inc. reserves the right to require defective parts to be returned upon request.

 Hazelmere Industries Inc., Warranty Information:
 
Hazelmere Mantels
1 – 5422 176th Street
Surrey, BC V3S 4C3

Customer Service Phone: 604-574-7814